Unicaja has reached a strategic agreement with DXC Technology, a leading global provider of technology services included in the Fortune 500, to carry out an ambitious project of transformation and modernization of banking operations, framed within the strategic plan 2025-2027 for growth and improvement service to the bank’s customers. With a 10-year term, the agreement confirms Unicaja's firm commitment to transform and modernize its banking operations, improving its responsiveness, operational efficiency, scalability and customer satisfaction.
Over the last few months, the bank has carried out an in-depth analysis of its operations model, as well as of the suppliers that currently manage some outsourced services, what has enabled it to identify opportunities for improvement through the incorporation of new technologies such as generative artificial intelligence and a comprehensive review of the collaboration model with third parties.
Based on this study, the financial institution, as a result of a competitive process in which the main companies in the sector in Spain participated, has decided to sign an agreement with DXC Technology, which will lead the implementation of the ambitious transformation and operational efficiency plan. As part of the agreement, DXC will acquire FK2, a Grupo Unicaja’s company, assuming the responsibility of leading a key team within Unicaja's operations. All this, pending the corresponding supervisory approvals.
Under this initiative, Unicaja will benefit from DXC Technology's industrialization, automation, AI and technological innovation capabilities, which are coupled with its knowledge and experience in the banking sector, enabling it to undertake the transformation towards a new generation operating model. This approach will focus on the continuous improvement of service quality, the strengthening of operational control and the ability to adapt to the growth envisaged within the framework of the strategic plan.
A more agile operational model
"This agreement is a milestone in our evolution towards a more agile, intelligent operational model that is ready to face the challenges of the financial sector," said Estrella Botas, Unicaja's head of Technology and Operations, who pointed out that "it is not just about incorporating technology, but about transforming the way we operate to offer a better service to our customers with greater adaptability".
For his part, Juan Medina, Unicaja's head of People, Organization and Legal, indicated that "the collaboration with DXC Technology allows us to accelerate our transformation thanks to its experience in industrial processes, its technological capacity and its proven success in the execution of similar agreements". He also stated that this initiative "provides the company with new tools and capabilities that will facilitate and optimize the work of the current FK2 human team, which will continue to be an essential part of this new model".
According to Alfonso García, president of DXC Technology Spain and Portugal: "This project reinforces our leadership in the banking sector in Spain, where the main financial institutions in the country trust us. Our team of experts has decades of experience helping customers to gain competitive advantage and cope with change in demanding environments.
We are committed to delivering operational excellence year after year, positioning Unicaja as a benchmark in Spain and around the world."
About Unicaja
Unicaja is one of the leading banks in the Spanish financial system and a listed company on the IBEX 35, with a solid base of four million customers. In fact, it is a main player in six autonomous communities (Andalusia, Asturias, Cantabria, Castilla-La Mancha, Castilla y León and Extremadura), and is also present in other markets such as Madrid, Ceuta and Melilla. It is characterized by its model of universal banking and sustainable business oriented to retail business, under a prudent management of its commercial strategy and risk profile, socially responsible, which places quality, innovation and digital transformation as a priority, and incorporates technology to improve customer service and the efficiency of the institution.
About DXC Technology
DXC Technology (NYSE: DXC) helps global companies manage their systems and operations. Thanks to decades of driving innovation, the world's largest companies rely on DXC to deploy services to deliver new levels of performance, competitiveness and customer experience. Learn more about DXC's history, our focus on people, our customers and operational execution at https://www.dxc.com/es/es.
