Unicaja, as part of its Sustainability policy, has launched an accessibility training program aimed at its more than 7,500 employees. The goal is to provide the entire workforce with solid knowledge in this area, enabling them to implement solutions that reinforce the accessibility of the different channels and services of the bank and optimize the customer experience.
This program is part of Unicaja's Training Plan and seeks to train employees in key aspects of accessibility. Its objectives include ensuring regulatory compliance, guaranteeing the correct implementation of accessible solutions and raising the experience and level of service perceived by users.
Developed through virtual sessions and e-learning content, the program is structured in six training itineraries, which combine common modules, aimed at all areas in a cross-cutting manner, and specific modules, adapted to each area or channel, according to the requirements and needs of each group.
The common modules address essential topics, such as the regulatory framework and the drafting of texts in accessible language, while the specific modules deal with aspects related to the use of accessible products and services, or specific accessibility requirements by channel, among others. The course is completed with evaluation exercises and case studies that allow the application of the knowledge acquired.
Commitment to sustainability
Unicaja's Sustainability policy establishes specific commitments with stakeholders, including the implementation of quality and accessibility management systems aligned with the strategic objective of focus on the customer, as well as offering customers a professional and personalized service, through a wide range of products, services and channels, including digital ones, which comply with all legal requirements.
Focused on people, for Unicaja as a financial institution, it is important to develop products and services oriented to the needs of the entire population. Therefore, it seeks greater accessibility to ensure equal access to products, services and information for an increasingly diverse society.
It also seeks to promote social, digital and financial inclusion, encouraging practices to promote training and financial literacy among the population, especially in rural areas or in favor of groups at risk of exclusion, such as the elderly or people with different abilities.
